Terms of Service Agreement

By visiting our website and accessing the information, resources, services, products, and tools we provide, you understand and agree to accept and adhere to the following terms and conditions as stated in this policy, along with the terms and conditions as stated in our Privacy Policy.

Terms of Service

1. Responsible Use And Conduct

In order to access our Resources/ Products and Services, you may be required to provide certain information about yourself (such as identification, email, phone number, contact details, etc.) as part of the registration process, or as part of your ability to use the Resources. You agree that any information you provide will always be accurate, correct, and up to date.

• You are responsible for maintaining the confidentiality of any login information.
• You are responsible for all activities that occur under your accounts.
• Accessing our Resources by any means other than through the means we provide is strictly prohibited.
• Engaging in any activity that disrupts or interferes with our Resources is strictly prohibited.

2. Privacy

Introspect Labs LLP believes strongly in protecting user privacy. Please refer to our Privacy Policy for more information.

3. Products and Services

This Website offers for sale certain Products and Services. By placing an order for Products and Services through this Website, you agree to the terms set forth in this Agreement.

4. Proprietary Rights

Introspect Labs LLP has proprietary rights and trade secrets in the Products and Services. You may not copy, reproduce, resell or redistribute any Product manufactured and/or distributed by Introspect Labs LLP.

5. Content and Intellectual Property

To the extent that Introspect Labs LLP does create the content on this Website, such content is protected by intellectual property laws of India, foreign nations, and international bodies. Unauthorized use of the material may violate copyright, trademark, and/or other laws.

6. User Obligations

By using this Website, you agree not to:

• Use the Website for illegal purposes.
• Interfere with or disrupt the use and enjoyment of the Website by other users.
• Resell material on the Website.
• Engage in transmission of "spam" or unsolicited communication.
• Defame, harass, abuse, or disrupt other users.

7. Disclaimer of Warranties

8. Limitation of Liability

Introspect Labs LLP will not be liable for any direct, indirect, incidental, special or consequential damages in connection with this agreement or the Products and Services.

9. Cancellation And Refund

Cancellation of order is not possible once the payment has been made. No refunds will be given except in the event of cancellation or non-performance of service by Introspect Labs LLP.

For more details, please refer to the Refund Policy section below.

10. Governing Law

This Agreement will be governed by the laws of the State of Karnataka, India. By using this Website, you consent to the jurisdiction and venue of courts in Karnataka, India.

Refund Policy

1. Refund Period

Our policy is valid for a period of 7 calendar days from the date of the purchase. If you are not satisfied with the service, you can ask for a refund within this period.

2. Eligibility for Refund

To be eligible for a refund:

• The request must be made within 7 calendar days of purchase
• You must provide a valid reason for the refund request
• The service must not have been fully consumed or used

3. Refund Process

4. Non-Refundable Items

The following are not eligible for refunds:

• Services that have been fully consumed or used
• Requests made after the 7-day refund period
• Custom or personalized services once delivered

Service Delivery Policy

1. Scope of Services

Uyir.ai, a product initiative under Introspect Labs LLP, provides AI-powered companions for self-reflection, emotional journaling, memory preservation, and digital legacy experiences. Services are delivered as software-as-a-service (SaaS) and include:

• Conversational AI interactions
• Memory ingestion and preservation
• Persona-based responses
• Optional multimodal and avatar features

2. Service Onboarding & Activation

Users may onboard through self-service registration. Paid features are activated upon successful payment. Enterprise or partner deployments may follow customized onboarding processes.

3. Service Availability

Uyir.ai is designed for 24×7 availability excluding planned maintenance. Temporary interruptions may occur due to:

• System upgrades and improvements
• Security patches and updates
• Third-party dependencies
• Force majeure events

4. Service Levels & Performance

Uyir.ai aims to provide reliable and responsive interactions. Performance may vary based on network conditions, geographic location, and feature complexity. No fixed SLA is provided for consumer users.

5. Customer Support

6. Data Handling & Responsibility

Users retain ownership of their data. Uyir.ai processes data in accordance with applicable data protection laws and its Privacy Policy. Users are responsible for the legality of uploaded content.

7. AI Limitations & Intended Use

8. Third-Party Services

Uyir.ai relies on third-party infrastructure and AI services and is not responsible for disruptions caused by such providers.

9. Modifications to Services

Uyir.ai may modify, enhance, suspend, or discontinue services. Continued use implies acceptance of changes.

10. Termination & Suspension

Access may be suspended for violations of terms, misuse, or legal requirements. Users may close accounts at any time.

11. Compliance & Jurisdiction

Uyir.ai complies with applicable Indian laws, including the Digital Personal Data Protection (DPDP) Act.

12. Policy Updates

This policy may be updated periodically. The latest version will be published on the Uyir.ai website.

Contact Information